AMC and on-call support engineered as a service, not as a line item. Defined SLAs, periodic on-site visits, remote diagnostics, and spare-part management. We don’t disappear after commissioning — most of our clients are repeat engagements.
Three AMC tiers, with the scope clearly written. Preventive visits scheduled around your crushing/operating calendar, not around our convenience. Spare-part recommendations based on actual run-history, not the manufacturer’s catalogue.
Most of our AMC engagements are with clients we originally commissioned for. We know the panels, the drives, and where the documentation lives.
When the line is down, our engineers can usually diagnose the issue over phone or remote VPN within the hour. If it needs hands on a panel, our nearest engineer is dispatched same-day.
Remote support is included in AMC, available standalone on a retainer, or per-incident for non-AMC clients. WhatsApp is a real support channel for us — plant operators share photos, screenshots, panel readings, and we respond.
For plants planning a major automation refresh, expansion, or greenfield build. We act as the lead automation consultant — controls philosophy, vendor selection, hardware specification, panel design, software development, commissioning, and handover — with one team accountable end-to-end.
We’ll also act as the buyer’s representative during multi-vendor projects, reviewing engineering submittals, FAT, and SAT documentation on behalf of the plant.
| Tier | Phone / remote response | On-site response | Preventive visits |
|---|---|---|---|
| Comprehensive AMC | < 1 hour, 24/7 | Same-day (critical) / 24h | Quarterly + crushing-season |
| Preventive AMC | < 4 hours, business hours | 48 hours | Half-yearly |
| On-call AMC | < 8 hours, business hours | Best-effort, billable | One annual |
Send us your plant brief — we’ll structure an AMC proposal that fits your scope, your season, and your budget.